Frequently Asked Questions
Welcome! Here you'll find answers to our most commonly asked questions. If you need more help, feel free to contact us directly.
🛍️ Orders & Products
Q: Where are your products made?
A: Most of our products are sourced from trusted suppliers and manufacturers overseas, primarily in Asia. We carefully vet our suppliers to ensure quality and reliability.
Q: Are your blenders safe to use?
A: Yes! Our blenders are BPA-free, USB rechargeable, and designed for everyday safety and convenience. Please follow instructions for charging and cleaning.
Q: Can I use the blender for hot liquids?
A: We do not recommend using hot liquids, as pressure build-up can affect performance or cause leakage. Stick to cold or room-temperature ingredients.
Q: Do you offer product bundles or discounts?
A: Yes! Keep an eye out for bundle deals and site-wide discount codes, which are often listed on the homepage or shared through our newsletter.
🚚 Shipping
Q: Where do you ship?
A: We currently ship to Canada, the USA, and the UK.
Q: How long does shipping take?
A: Shipping times vary by location:
Canada & USA: Typically 8–20 business days
UK: Typically 10–25 business days
Delivery timelines may vary slightly depending on customs or postal delays.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $100.
Q: Can I track my order?
A: Absolutely. Use the "Track My Order" link in the header menu to check your status anytime.
For more details, view our full shipping policy:
👉 https://truehillsupply.com/policies/shipping-policy
🔄 Returns & Refunds
Q: What if my item is damaged or defective?
A: We’re so sorry! Please contact us within 7 days of delivery with a photo and order number — we’ll make it right.
Q: Do you accept returns or exchanges?
A: We accept returns on most items within 14 days of delivery, provided they're unused and in original packaging. Buyer is responsible for return shipping costs.
Q: How do I request a refund?
A: Email us at info@truehillsupply.com with your order number and reason for return. Refunds are processed to your original payment method after inspection.
For full terms, visit our refund policy:
👉 https://truehillsupply.com/policies/refund-policy
🤝 General Questions
Q: Is this a Canadian company?
A: Yes! TrueHill Supply is proudly based in Canada.
Q: How can I contact you?
A: You can message us directly through our site chat, or email info@truehillsupply.com — we're happy to help!
Q: Do you have a physical store?
A: At this time, we’re an online-only business so we can keep costs lower and serve more customers across regions.
Q: Can I follow you on social media?
A: Absolutely! Follow us on Instagram, Facebook, or Pinterest for updates, promos, and smoothie inspiration.